Frequently Asked Questions
General
What is M-Agent?
M-Agent is a mobile money tool for registered agents in Ghana. It gives you one dashboard for every network, navigates transaction menus for you, records every transaction automatically, and tracks the status of each one.
Who is M-Agent for?
Registered mobile money agents in Ghana using an agent SIM or an EVD SIM on MTN, Telecel, or AirtelTigo. You must be 18 or older. M-Agent does not work with regular subscriber SIM cards.
M-Agent does not register you as an agent. If you are not one yet, contact MTN, Telecel, or AirtelTigo directly to apply.
Which networks are supported?
MTN Mobile Money, Telecel Cash, and AirtelTigo Money for mobile money, plus MTN, EVD, Telecel and AirtelTigo for airtime transfer.
Do I need to remember short codes?
No. M-Agent detects the network from the number and dials the right code. If a number has been ported, tick the ported box so M-Agent uses the correct network instead.
Is there an iPhone version?
No. M-Agent is available for Android only, version 7.0 or higher.
Where should I download M-Agent?
Only from the Google Play Store. We do not distribute M-Agent through APK sites, WhatsApp groups, or any other channel. If someone sent you an M-Agent file, do not install it.
Safety and Privacy
Is M-Agent safe to use?
Yes. M-Agent assists with menu navigation without accessing your funds or interfering with your account. It does not control payments and does not view private data.
Does M-Agent see my PIN?
No. When a transaction reaches the PIN screen, M-Agent stops and hands control back to you. The app never sees, stores, or touches your PIN.
Does M-Agent read my messages?
M-Agent checks confirmation messages only to determine whether a transaction succeeded or failed. Message content is never stored, shared, or read for any other purpose.
Is M-Agent legal to use?
Yes. M-Agent operates as a transaction assistance and record management tool. It does not perform financial transactions, access your funds, or interfere with mobile money systems.
Is M-Agent connected to any network or bank?
No. M-Agent works independently and has no backend access to any telecom or banking system.
Where is my transaction data stored?
On your own device. Data is not shared with third parties, and data in transit is encrypted. You can request deletion of your data.
Can I stop other people seeing my records?
Yes. Turn on Lock Protection in Manage History and set a guard password. It covers your history, your analytics, and the Manage History screen itself.
Setup and Permissions
Why does M-Agent need the accessibility service?
The accessibility service is what allows M-Agent to read the menu prompt on your screen and respond to it. This is the only purpose it is used for, and without it M-Agent cannot navigate anything.
Where do I find the settings?
From the home screen, tap Settings in the bottom navigation, then tap App Settings. Almost everything that controls how M-Agent behaves lives there.
Do I need internet to use M-Agent?
No. M-Agent works fully offline. Internet is only needed for app updates and signing in.
Can I use two SIM cards?
Yes. Map each network to a SIM slot in App Settings and M-Agent dials from the right line every time.
Accessibility keeps switching itself off. Why?
Some Android phones close background services to save battery. See the Help page for the settings to change on your phone.
Why should I pin M-Agent?
Telecel Cash Out is completed by the customer on their own phone, so M-Agent needs to stay running in the background to record and verify it and to notify you when it completes. Pinning the app stops Android closing it. Every other transaction, including Telecel Cash In and airtime, runs normally.
How do I create an account?
Open the app, tap Continue on the welcome screen, then either fill in the sign up form or tap Continue with Google at the bottom. Phone number and referral code are optional.
Will M-Agent work on my phone?
If it runs Android 7.0 or higher and has your agent SIM in it, yes.
Records and Data
How long are my records kept?
You choose. Data Retention in Manage History offers three months, six months, or one year. Older records are deleted automatically.
Can deleted records be recovered?
No. Your data is stored on your own device, so once records pass your retention period they are gone permanently, and support cannot restore them. Export anything you want to keep.
Can I mark a transaction as successful myself?
Only if M-Agent could not verify it automatically. Press and hold the record in T History to ask M-Agent to check again. If it still cannot verify, you are offered the option to mark it Successful yourself. A transaction M-Agent has already verified as Successful from a network confirmation cannot be changed.
How do I move my records to a new phone?
Export your history to a file from Manage History, move the file to the new phone, and import it there.
Can someone edit an exported file and import it?
No. Exported files are protected, and a file that has been altered will fail the integrity check and will not import.
Pricing and Support
Is M-Agent free?
Yes. M-Agent is free to use, with no ads and no locked features.
Will it stay free?
That is our intention. No feature is locked behind payment.
Why can I contribute money then?
Running the app costs money for servers, updates, and support. Agents who want to help cover those costs can contribute. It is entirely optional and gives no extra features, because there are no extra features to give.
How do I get help?
Tap Settings, then Contact Support to reach our WhatsApp line, or message 053 048 9702 directly. You can also email magent@randytechs.com. We respond on a best effort basis, usually within one to three hours during support hours.
How do I suggest a feature?
Tap Settings, then Make a Suggestion, and write your idea. It comes straight to us.