Features

One Dashboard For Every Network

M-Agent puts MTN, Telecel and AirtelTigo on a single screen. Enter the number and the amount, tap the transaction, and M-Agent works out which network the number belongs to and dials accordingly.

There are no short codes to memorise and nothing to switch between customers. If a number has been ported, tick the box and M-Agent uses the network you specify instead.

By default, Cash In, Cash Out, Transfer Airtime, Balance, Commission, Pay To Merchant, EVD and Just4U all sit on that one screen, beside the Custom Menu button. You can swap them around or replace them with your own menus, see Dashboard Customization.

Smart Navigation

Smart Navigation is what moves through the menu on your behalf. You confirm the details once, and M-Agent handles the steps that used to be tapped by hand.

At the PIN stage it stops and hands control back to you. By default, you enter your PIN yourself and the app never sees, stores, or touches it. Fingerprint Verification is available as an option in Seamless Mode. Terms and conditions apply.

Seamless Mode

While the menu runs, the phone's own screens flash on and off. Seamless Mode hides them behind a single Processing Transaction overlay, so the customer sees one calm screen and you have nothing to tap by mistake.

Complete Transaction History

Every transaction is recorded automatically, with the customer name, phone number, amount, transaction type, transaction ID, and the date and time.

Search by name, number, or amount. Filter by transaction type, by status, and by date range, whether that is today, the last seven days, the last thirty, or dates you pick yourself.

Tap a record to open it and copy the customer's number or the transaction ID straight from the dialog.

This is what replaces the notebook. There is nothing to write, nothing to lose, and nothing to decipher later.

Transaction Verification

Every record carries a status, shown in colour.

• Attempted

  Manually cancelled, or the network dropped before the transaction reached the pending stage.

• Pending

  Processed on your side, waiting for the network to confirm.

• Successful

  Confirmed by the network.

• Failed

  No confirmation arrived within fifteen minutes, or the confirmation reported a failure.

Telecel Cash Out is the one transaction the customer completes on their own phone. For those, M-Agent sends you a notification once it has recorded and verified the transaction, whether the app is open or in the background.

Message content is never stored, shared, or read by the app. It is used only to determine whether a transaction succeeded or failed.

If a record was not verified automatically, press and hold it to try again. If it still cannot be verified, you are offered the option to mark it Successful yourself. A transaction M-Agent has already verified from a network confirmation cannot be changed manually.

Analytics and Reports

See your transaction count and your total value for today, the last seven days, the last thirty days, or all time.

Underneath, your activity is broken down into Cash In, Cash Out, Services covering Airtime, EVD and Just4U, and Merchant and Agent covering Pay, Deposit and Agent transfers. Tap any group to expand it and see the individual items inside.

Custom Menu Builder

Build a menu for any workflow M-Agent does not cover by default.

Name it, choose whether it is a standard flow with a short code followed by menu steps, or a direct flow dialled in one string, then set the sequence and choose the SIM slot. Placeholders drop the customer's number and the transaction amount into the right positions at the moment of the transaction.

Once saved, it appears in your Custom Menu list, opened from the Custom Menu button on the home screen, and runs as fast as any built in option. You can also put it on a home screen button with Dashboard Customization. Press and hold it in the list to edit or delete it.

Lock Protection

Your history and analytics show your whole business. App Lock asks for authentication when you open M-Agent, which covers your history and the Manage History screen. Analytics Lock asks again when you open Analytics. Each keeps its own session, from one hour up to App Close.

Choose Device Level to unlock with your phone's own biometrics or screen lock PIN, or App Level to set a 6-digit Guard PIN just for M-Agent. App Level also gives you an 8-word recovery phrase, so a forgotten PIN can be reset from the lock screen. If you lose both, support can give you a reset code.

Data Retention

Choose whether M-Agent keeps records for three months, six months, or a year. Older records are deleted automatically in the background so storage stays under control.

Because your data lives on your own device, deleted records cannot be recovered by anyone, including us. Export anything you want to keep beyond your chosen period.

Import and Export History

Save your full history to a file for backup, or to move it to a new phone. Exported files are protected, so a file that has been altered will not import. When restoring, choose whether to merge the file with your existing records or replace them.

Keep Screen Awake, Themes, and Field Sizing

Small things that matter across a long day. Stop the screen dimming while M-Agent is open. Switch between light, dark, and your system theme. Resize the number and amount fields with a live preview until they read clearly at a glance, under Dashboard Customization.